Nupep Shrooms Payment & Refund Policy

Payment Instructions – Nupep Shrooms

At Nupep Shrooms, we provide secure and hassle-free payment options to ensure a smooth shopping experience. Please carefully follow the instructions below for Interac e-Transfer and Credit Card payments.

1. Interac e-Transfer

We accept Interac e-Transfers for fast and secure transactions. Follow these instructions carefully—if not done correctly, you will need to cancel and resend your transfer.

✅ Step 1: Log in to your online banking via desktop or mobile app.
✅ Step 2: Select Interac e-Transfer and choose “Send Money.”
✅ Step 3: Add a new recipient with the name: m forty
✅ Step 4: Enter the recipient email address: [email protected]
✅ Step 5: Set the security question to: “Favourite place?”
✅ Step 6: Set the security answer to: “Canada” (Avoid using brand or industry terms).
✅ Step 7: In the message section, enter your order number ONLY (NUMERICAL VALUES ONLY, no letters or symbols).
🔹 Example: If your order number is 63728, your message should be 63728.
✅ Step 8: Ensure the payment matches your exact order total before sending the transfer.

📌 Important Notes:

  • Orders are processed once payment is received.
  • Incorrect transfers will not be received, and you will need to cancel and resend the e-transfer.
  • This email is only for e-transfers—customer support inquiries will not be answered at this address.
  • For customer support, please contact us at [email protected].

2. Credit Card Payments

We accept credit card payments for customers who meet the following eligibility criteria:

✅ Credit Card Eligibility Requirements:

  • You must have a verified account on our website.
  • You must have a minimum spend of $200 across three separate purchases before gaining access to credit card checkout.
  • Once eligible, the credit card option will be automatically available at checkout.

📌 Important Notes:

  • This policy is in place to prevent fraud and ensure secure transactions.
  • If you qualify but don’t see the credit card option, contact us at [email protected] for assistance.

💡 Need Help?
For any payment-related questions or issues, please reach out to us at [email protected].

Thank you for choosing Nupep Shrooms – your trusted source for premium products! 🍄✨

Refund Policy

Nupep Shrooms takes product quality and customer safety very seriously. We have rigorous product testing standards that help us ensure that the product you are getting from us is the highest quality possible. In the rare event that you receive a product that you feel does not meet the quality standards you were expecting, we encourage you to reach out to our support team for further assistance. Our management team will review each refund request on an individual basis to determine the best possible resolution. If we determine that a refund is necessary we reserve the right to offer Store Credit in place of a refund. The form of refund is determined based on your payment method, and order amount. We will work with each customer to come to a solution. Nupep Shrooms also reserves the right to charge a processing fee to refund a payment.

All customer concerns and refund requests must be submitted within 7 days of your order’s delivery. We are unable to provide any refunds for orders after 7 days.

If you for some reason receive a product that is defective, please let us know within 7 days, so we can investigate right away. Each complaint will be reviewed by our management team and a credit or replacement product will be given when appropriate. Replacement products will only be sent in the case of defective items. Nupep Shrooms reserves the right to determine the appropriate compensation (credit or replacement) on a case by case basis.

Credits that are given will expire after ninety(90) days. Credits will be given in the form of a coupon code. Each coupon code can only be used one time if the credit is not used in full, the remaining credit becomes void and will be unable to reissue a new coupon code for the remaining balance.

In the rare event that a customer is unhappy with an order we may offer the option to return your order.  In cases where a product is defective or your order was incorrect, we will cover shipping costs to return the package. If a customer is unsatisfied for reasons other then defective product, We may choose to offer the customer a refund, in this case, the customer is responsible for all return shipping costs.

Refunds are subject to the approval of our management team.  In the event that multiple of the same item are purchased, we will only be able to issue a refund for unopened items. If an item is opened and is not satisfactory, please do not open the remaining items, please contact customer service right away. Defective products will be determined by our management team on a case by case basis, it should be noted that finding seeds in your cannabis products is normal and any reports will not be considered defective products unless otherwise determined by our management team.

In the rare event that an item becomes out of stock or is missing from your order before shipment, we will take steps to contact you to make a change to your order. We will attempt to contact the customer for up to 3 hours. On the third hour, we will make a selection for a replacement product that closest matches the product you chose. If we fail to make contact with you a refund/credit will not be provided for any replacement items we may choose.

Our support or management team may request additional evidence that may aid in the investigation of your ticket. This may include asking photo photos, videos, or other information. If the requested information is not provided or refused, we reserve the right to refuse a refund, store credit, or return of any product.